Are your fragrances authentic?
Yes. Every fragrance offered by Esencia Calavera is sourced through established fragrance distribution partners and guaranteed genuine. We do not sell counterfeit or imitation fragrances.
Why might packaging look slightly different?
Authentic fragrances distributed through different regions may occasionally have variations in packaging, labeling, or batch information. These regional differences do not necessarily indicate that a product is inauthentic.
Where do orders ship from?
Orders are processed and shipped through trusted U.S.-based fulfillment partners. Your package may ship directly from a partner distribution facility.
When will my order arrive?
Delivery times vary by destination, product availability, and shipping method. Any estimate shown at checkout or provided after purchase is an estimate rather than a guaranteed delivery date.
How will I track my order?
Tracking information will be emailed to you when it becomes available. Please allow time for the carrier to begin displaying tracking activity after a label is created.
Can I change or cancel an order?
Orders may enter processing quickly. Contact us as soon as possible if you need assistance, but changes or cancellations cannot be guaranteed after an order is placed.
What is your return policy?
Return eligibility depends on the condition of the item and the circumstances of the order. Please review our Refund Policy for the complete terms before returning anything.
What if my order arrives damaged or incorrect?
Contact us promptly at support@esenciacalavera.com with your order number and photographs of the item and shipping packaging. Please keep all packaging while we review the issue.
How can I contact Esencia Calavera?
Email support@esenciacalavera.com. We typically respond within 1–2 business days.