Política de reembolso
Return & Refund Policy
We want you to feel confident shopping with Esencia Calavera. If there is a problem with your purchase, please contact us and we will work with you to resolve it.
Returns
Return requests may be made within 30 days of delivery.
To begin a return, contact us through our Contact Us page or at support@esenciacalavera.com with your order number and reason for the return.
Please do not send a return without contacting us first. Approved returns will receive return instructions and the appropriate return destination.
Items returned without authorization may not be eligible for a refund.
Condition of Returned Items
To qualify for a return, merchandise must be:
- Unopened and unused
- In its original condition
- Returned with the original packaging and materials
For health, hygiene, and product-integrity reasons, fragrance, skincare, or cosmetic products that have been opened, sprayed, tested, used, tampered with, or altered generally cannot be returned, except where required by applicable law or when the product arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your order arrives damaged, defective, or incorrect, contact us promptly with your order number and photographs of the product, packaging, and shipping carton when applicable.
Please retain the product and all original packaging while the claim is being reviewed, as they may be required for inspection or return.
After reviewing the issue, we may provide a replacement, refund, or another appropriate resolution.
Return Shipping
Original shipping charges are non-refundable unless the return resulted from an incorrect, damaged, or defective item.
Customers may be responsible for return-shipping costs for other approved returns. Any applicable return-label fee will be disclosed before the return is completed.
Refunds
Once an approved return has been received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method.
Your bank or card issuer may require additional processing time before the refund appears in your account.
Cancellations
If you need to cancel or modify an order, contact us as soon as possible.
Orders may begin processing shortly after they are placed, so we cannot guarantee cancellation once an order has entered fulfillment or shipped.
If an order can no longer be canceled, the applicable return policy will apply.
Product Availability
Inventory may change quickly.
In the rare event that an item becomes unavailable after your order is placed, we will contact you and issue a refund for any item we are unable to fulfill.
Final Sale Items
Any item specifically marked Final Sale at the time of purchase cannot be returned except where required by applicable law or when the item arrives damaged, defective, or incorrect.
Contact
Questions regarding returns or refunds can be submitted through our Contact Us page or at: