Política de envío
Shipping Policy
Thank you for shopping with Esencia Calavera.
Order Processing
Orders are typically processed within 1–2 business days after payment and product availability are confirmed.
Once your order has shipped, you will receive a shipping confirmation with tracking information.
Most U.S. orders are expected to arrive within approximately 5–12 business days from the date of purchase. Delivery times are estimates and may vary due to carrier delays, weather, holidays, address issues, or other circumstances outside our control.
If we are unable to fulfill or ship your order within a reasonable timeframe, we will contact you with available options, which may include accepting the delay or canceling the affected item for a full refund.
Shipping Rates
Shipping rates, when applicable, are calculated and displayed at checkout before payment.
Promotional or free-shipping offers may be available from time to time and may be subject to additional terms.
Tracking
Tracking information will be sent to the email address provided with your order once your shipment has been processed.
Please allow time for the carrier's tracking system to update after a shipping label is created.
Incorrect Addresses
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error after placing an order, please contact us as soon as possible. We cannot guarantee that an address can be changed once fulfillment has begun.
Esencia Calavera is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.
Lost or Missing Orders
If tracking does not update for an extended period or your package appears to have been lost in transit, please contact us with your order number so we can investigate the shipment.
If tracking shows a package as delivered but you cannot locate it, please contact us promptly. We will assist with a carrier investigation when available.
Carrier investigations and claims may require additional processing time, and the outcome of a carrier claim cannot always be guaranteed.
Damaged or Incorrect Orders
If your order arrives damaged or contains an incorrect item, contact us promptly with your order number and photographs of the product, shipping carton, and packaging when applicable.
Please retain the product and all original packaging while the issue is being reviewed, as they may be required for inspection or return.
After reviewing the issue, we may provide a replacement, refund, or another appropriate resolution.
Shipping Delays
Carrier delays may occasionally occur after an order leaves the fulfillment facility.
While Esencia Calavera cannot control carrier operations, we will assist customers with shipping issues when reasonably possible.
Product Availability
Inventory can change quickly.
In the rare event that an item becomes unavailable after your order is placed, we will notify you and issue a refund for any item we are unable to fulfill.
Questions
For shipping questions, contact us through our Contact Us page or at: